Frequently Asked Questions
Everything you need to know about your ALOHAS order and our sustainable fashion practices.
How does the on-demand shopping model work?
By purchasing items on-demand before they are produced, you help us eliminate overproduction and waste. In exchange for your patience during the manufacturing process, we offer significant discounts on these pre-order items.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs may apply depending on your location.
How long will it take to receive my order?
In-stock items typically ship within 2-4 business days. For on-demand items, the estimated shipping date is clearly mentioned on the product page and during checkout, as these pieces are crafted specifically for you.
Where are ALOHAS products manufactured?
We take pride in our local production. All our footwear and clothing are designed and handcrafted in Spain and Portugal by skilled artisans, ensuring high quality and fair labor conditions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna, allowing you to buy now and pay later in installments.